Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information necessary to provide our fingerprinting services, including:

• Identity Information: Full name, date of birth, government-issued identification
• Contact Information: Address, phone number, email address
• Biometric Data: Digital fingerprints and photographs as required for RCMP processing
• Service Information: Purpose of fingerprinting (employment, immigration, volunteer screening)
• Payment Information: Credit card details, billing address (processed securely)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Website usage patterns and preferences
• Device information and operating system
• Referral sources and search terms

2. How We Use Your Information

2.1 Service Delivery

• Processing criminal record checks and police clearance certificates
• Submitting fingerprints to RCMP and other authorized agencies
• Scheduling appointments and managing service requests
• Communicating about your service status and results

2.2 Legal Compliance

• Complying with RCMP accreditation requirements
• Meeting federal and provincial privacy legislation
• Maintaining required records for regulatory purposes
• Responding to lawful requests from authorities

2.3 Business Operations

• Improving our services and customer experience
• Internal quality assurance and training
• Website analytics and optimization
• Marketing communications (with consent)

3. Information Sharing and Disclosure

3.1 Authorized Agencies

We share your information with authorized agencies as required for service delivery:

• RCMP: For criminal record checks and police clearance certificates
• Government Agencies: Immigration, Refugees and Citizenship Canada (IRCC), provincial agencies
• Employers/Organizations: Only with your explicit consent and authorization

3.2 Service Providers

We may share information with trusted service providers who assist in our operations:

• Payment processors (PCI DSS compliant)
• Secure document transmission services
• IT support and maintenance providers
• Professional advisors (lawyers, accountants)

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or court orders
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to emergency situations

4. Data Protection and Security

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• Physical Security: Locked facilities, restricted access, security cameras
• Technical Security: Encrypted databases, secure networks, regular backups
• Administrative Security: Staff training, confidentiality agreements, access controls
• Compliance: RCMP security standards, PIPEDA requirements

4.2 Data Retention

We retain your information only as long as necessary:

• Service Records: 7 years as required by RCMP regulations
• Biometric Data: Destroyed after successful transmission to authorities
• Website Data: Analytics data retained for 26 months
• Marketing Data: Until you withdraw consent

5. Your Privacy Rights

5.1 Access and Control

Under Canadian privacy law, you have the right to:

• Access: Request copies of your personal information we hold
• Correction: Update or correct inaccurate information
• Withdrawal: Withdraw consent for marketing communications
• Complaint: File complaints with privacy commissioners

5.2 Limitations

Some rights may be limited when information is:

• Required for ongoing legal or regulatory compliance
• Subject to RCMP retention requirements
• Part of active investigations or legal proceedings
• Necessary for legitimate business interests

6. Cookies and Website Tracking

6.1 Cookie Usage

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics for website improvement
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of advertising (with consent)

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

7. Third-Party Services

7.1 External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

7.2 Integrated Services

We use trusted third-party services:

• Google Maps: For location services (Google Privacy Policy applies)
• Payment Processors: Secure payment handling (separate privacy policies)
• Communication Platforms: Email and messaging services

8. Children's Privacy

Our services may be used for minors requiring criminal record checks (such as young volunteers). When processing information for individuals under 18:

• Parental or guardian consent is required
• We collect only necessary information for the service
• Additional protections apply to sensitive data
• Parents/guardians can access and control their child's information

9. International Data Transfers

Your information may be processed outside Canada when:

• Required for international background checks
• Using cloud services with international servers
• Working with international law enforcement agencies

We ensure appropriate safeguards are in place for all international transfers.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect:

• Changes in privacy legislation
• Updates to our services or processes
• New security measures or technologies
• Feedback from privacy assessments

Significant changes will be communicated through our website and direct notification where appropriate.

11. Contact Information

Privacy Officer

Regulatory Contacts

12. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our privacy practices, please do not use our services.

This Privacy Policy is governed by Canadian federal and British Columbia provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA).